buy in complete confidence
We are sure that you will be very happy with your purchase but, if you feel it necessary to return an item our aim is to make the process as simple as possible without compromising your statutory rights!
GoGold have been trading in gold jewellery, as Telford Jewellers, for over thirty years and have always been scrupulously honest when describing our products. However, we realise that on very rare ocassions a customer's expectations may differ, which is why we have such an open and transparent returns policy.
your right to withdraw
In the unlikely event that your gold jewellery product is not quite as you expected. . . or you simply change your mind about the purchase FOR ANY REASON WHATSOEVER, all we ask is that you inform us of your intention to cancel the purchase within two working days of receipt.
Please let us know by telephone on 01952 277070, or email: firstname.lastname@example.org.
faulty or damaged items
We thoroughly inspect all items before dispatch to ensure a consistently high quality, but if you feel the product you receive has a fault or is damaged, we offer a 30 day period of return on your order.
Please note: because we are unable to refund items that have obvious signs of misuse, we strongly advise that you examine your goods carefully before wearing them to make sure you are happy!
If we agree that there is an obvious fault we will, of course, refund your purchase price in full.
Please contact us prior to returning an item and remember that refunds can take up to 7 days. This is purely down to the time it takes for PayPal or your card provider to gather funds from our bank and transfer it back to yours!
Although our refund policy is fair and comprehensive, it is the responsibility of the customer to ensure that a returned item reaches us safely. For this reason, and to protect your investment, we strongly recommend using a tracked service such as a private Courier, Royal Mail Signed-for or Special Delivery.
Our Return Address is: Telford Jewellers, 15 Market Street, Oakengates, Telford, TF2 6EL
SIMPLY CLICK HERE to email someone a link to this site. . . or send it to yourself so that you can always find the very latest 9ct gold stock at preferential prices! ( For your privacy: GoGold cannot see either email address )